DO I NEED TO BE REGISTERED TO PLACE AN ORDER?
No, it's not necessary.
I HAVE A DISCOUNT CODE. HOW CAN I REDEEM IT?
Once you have completed the file card so as to place an order, you'll see a checkbox where it states - discount code, enter your code and the discount will be applied on the final price of your order.
WHAT ARE THE METHODS OF PAYMENT AVAILABLE ON YOUR WEBSITE?
You can pay using a credit or debit card, PayPal.
IS THE PRODUCT THAT I'LL RECEIVE HAVE THE SAME LABEL OR PRESENTATION?
The photographs are updated insofar as is specified by the winery. Occasionally, there may be differences on the label or presentation due to a recent change.
WHEN WILL I RECEIVE THIS ORDER?
Shipments are delivered by a transport company specializing in a guaranteed 48-hour courier service.
Each order is delivered once the Bank or Pay Pal confirms that the payment has been made and the amount charged to your account.
IF I AM NOT A RESIDENT ON THE MAINLAND, HOW MUCH IS THE SHIPPING COSTS?
If you are not resident on the peninsula, it is recommended that you make inquiries by sending an email to firstname.lastname@example.org specifying your order and destination location and within 24 hours you'll have a completed estimate regarding your purchase order.
I HAVE NOT RECEIVED MY ORDER AND IT HAS BEEN OVER 48 HOURS SINCE I PLACED IT?
Normally you should have received a notification to your registered email with the confirmation of the exact time of departure of your order as well as any incident detected in its shipping.
The Company cannot be held responsible for any extraordinary delay in the delivery service for reasons beyond its control and therefore this circumstance will not be grounds for any claim whatsoever, however, we will make available to our customers all means at our disposal to address any setback caused by the selected transport services.
You can you make any claim by writing to our Customer Service department at email@example.com and within 24 hours you'll receive our prompt response.
WHAT SHOULD I DO IF THE ITEM I HAVE RECEIVED IS DIFFERENT FROM THE ONE I ORDERED OR IS DAMAGED?
Generally you should not accept any delivery with open or damaged packaging and this fact can be argued with the courier requesting the package be returned to the sender.
Contact our CUSTOMER SERVICE department, firstname.lastname@example.org so as to handle the change as soon as possible and which is free of charge.
THE SHIPMENT ARRIVED OK AND ON TIME BUT I WANT TO RETURN IT
When you receive your order and you are not happy with it, you have a period of 7 days from the date of receipt thereof to exercise your right of return.
So as to return the product, it must be in perfect condition and in its original packaging. Once the goods have been received and their condition checked, we will proceed to the refund the amount using the same method of payment system that you used when you placed your order.
Shipping and handling costs, in the event of a return, shall always be borne by the customer, and no under any circumstances can returns with shipping costs borne by us be accepted.
If a product was delivered without the sanitary-safety conditions necessary for it to be swallowed without risk of impaired health, the return will be accepted, whenever we are notified in this regard within the 7 days following receipt, and in these cases, all costs will be borne by the Company.
The prior authorization will always be necessary from our customer service department at email@example.com